Building Enterprise Leaders

Customer Success Manager - Commercial Segment at SalesLoft
Atlanta, GA, US

Why You’ll Love SalesLoft:

Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are, and which have empowered our staggering growth since our founding in 2011. It's excited to be North America's 7th fastest growing company!

At SalesLoft, our mission is to activate the authentic seller in all of us. More than 300 “Lofters” are deeply committed to building the Modern Sales Engagement Platform that allows our 2000+ clients (i.e. Square, Cisco, Alteryx, Dell, MuleSoft, etc.) to reach their customers faster and more effectively.

We’re on a mission to redefine an industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling! We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way.

As a testament to the culture we've collectively built, our world-class team has been voted by the Atlanta Journal-Constitution as the Top Midsize Workplace in 2018.

What You’ll Do:

Although we’re proud of our history, we’re just as excited about the future! We want to create a world-class culture that attracts, develops, engages and retains the nation’s elite talent. To do this, we are looking for a Customer Success Manager - Commercial Segment.

Be the go-to resource of success for the most important people in our world: Customers. The SalesLoft customer base has grown rapidly and we’ve redefined our Custom Success team to supercharge our customer experience. Simply put, we need more amazing CSM’s! If you’re passionate about providing a world class customer experience and motivated by achieving exceptional retention targets this is the career path for you!

In our commercial segment, you’ll serve exclusively managing 30 accounts. You are the main POC for your customers; daily you’ll focus on driving customer adoption through strategy calls with users and customize business reviews with the executive level in each of your accounts. Remember, you are the quarterback of the customer experience.

If you can accomplish these things you will be wildly successful:

Become a SalesLoft product expert and advocate modern sales thought leadership and sales development best practices.

  • Our product team moves quickly to innovate for customers, you’ll have to learn and pivot with them.
  • Staying up to date on industry trends and practices is a must, a hunger for knowledge in this role is key!
  • Confidently perform troubleshooting steps, clearly communicate the accurate scope of an issue when requesting support.

Drive Health & Adoption in your book of business:

  • Serve as the dedicated POC for your accounts, books of approximately 30 accounts, your goal is to achieve their desired result and guide on best practices for their specific use case.
  • You’ll report on an adoption metrics weekly, monthly and quarterly.
  • Daily account monitoring to ensure you’re in the know on usage trends, support tickets and their overall success.
  • You’ll be responsible for preparing and running business views with each customer.
  • As teams grow it’s your job to training new users.  

R&R takes on a whole new meaning at Salesloft, think Renewals & Retention!

  • Each quarter you’re responsible for hitting a renewal goal in your book of business.
  • Work with your Manager and other SalesLoft teams to get strategic on the accounts up for renewal.

Qualifications:

  • 3+ years experience managing accounts
  • 2+ years experience running own BOB, accounts 25K ARR and up is preferred
  • 2+ Years Salesforce experience
  • 2+ Years in a SaaS environment
  • 2+ Years experience of running business reviews or ROI analysis
  • 1+ Year experience working and closing customer renewals
  • Experience working across internal teams to address client escalations  

Here's why we think you should come work with us:

  • You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.
  • You will work with an amazing team you can learn from and teach.
  • You will experience joining a high-growth/high-traction organization.
  • You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas.
  • We have a vibrant, open office that utilizes modern technology.
  • You will grow more here than you would anywhere else. That is a promise.