Building Enterprise Leaders

Client Support Agent at SalesLoft
San Francisco, CA, US

Why You’ll Love SalesLoft:

Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are, and which have empowered our staggering growth since our founding in 2011. It's exciting to be North America's 7th fastest growing company!

At SalesLoft, our mission is to activate the authentic seller in all of us. More than 300 “Lofters” are deeply committed to building the Modern Sales Engagement Platform that allows our 2000+ clients (i.e. Square, Cisco, Alteryx, Dell, MuleSoft, etc.) to reach their customers faster and more effectively.

We’re on a mission to redefine an industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling! We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way.

As a testament to the culture we've collectively built, our world-class team has been voted by the Atlanta Journal-Constitution as the Top Midsize Workplace in 2018.

What You’ll Do:

Although we’re proud of our history, we’re just as excited about the future! We want to create a world-class culture that attracts, develops, engages and retains the nation’s elite talent. We’re looking for a Client Support Agent to join our Support team in order to achieve that goal!

You are a self-motivated professional who loves solving puzzles and figuring things out for your clients. We want to continue to ensure our growing client base is “Happy Lofting” with prompt support and a personal touch. This role is ideal for those who are true Problem Solvers, champions of customer success, and are highly skilled at managing technical issues in an approachable and understandable fashion. Is that YOU?

Responsibilities:

  • Prioritizing customer experience Above All Else. (They are why we're here!)
  • Become a SalesLoft product expert in 30 days through training (tutorials, training videos, shadow training -- we’ll give you the tools you’ll need to be successful).
  • Provide client assistance via Zendesk Ticketing and live chat.
  • Investigate, isolate, and diagnose problems.
  • Determine and implement solutions effectively.
  • Create and communicate action plans to the customer.
  • Provide technical support calls as needed.
  • Analyze reports on support metrics to drive success.
  • Provide training and mentor others on the team.
  • You’ll most likely be asked to do other tasks, too, while working closely with our Client Success, Professional Service, Sales and Quality Assurance teams.

Requirements:

  • Superb analytical and critical thinking skills.
  • Strong desire to learn and help others in Support learn.
  • Exceptional interpersonal skills.
  • Experience managing your time between competing priorities.
  • Excellent verbal and written communication skills.
  • Proficiency in troubleshooting computer software, networks, Voice Over IP (VOIP) and operating systems. Knowledge and/or experience with SalesLoft and Salesforce a plus.
  • Experience supporting customers through a variety of contact channels including chat, email, and screen shares.

Why work here instead of somewhere else?

  • Voted #1 Top Midsize Workplace in Atlanta by the Atlanta Journal-Constitution
  • You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.
  • You will join North America's 7th fastest growing company according to the Deloitte Fast 500.
  • You will work with an amazing product team you can learn from and teach.
  • You will experience joining at a high-growth/high-traction inflection point.
  • We have challenging projects using modern technology.
  • You will grow more than you would anywhere else. That is a promise.