Building Enterprise Leaders

Renewal Manager at Algolia
Paris, FR

Algolia is looking for a Renewal Manager in Paris who will be responsible for owning and executing a portfolio of renewal contracts in an assigned territory. You will also partner with internal stakeholders such as Sales and Customer Success teams across EMEA. You will be responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. In short, you will ensure that customers are set up for success.

 

YOUR ROLE WILL CONSIST OF:

  • Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
  • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
  • Own, drive and manage the renewals process in collaboration with the account team
  • Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required
  • Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
  • Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

YOU MIGHT BE A FIT IF YOU HAVE:

  • 3+ years of demonstrated success in a Sales, Operations, Account Management
  • Strong customer management and negotiation skills
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Strong process management, financial acumen, and ability to apply strict policies
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Bachelor's Degree

NICE TO HAVE:

  • Knowledge of salesforce.com product capabilities, and best practices
  • Experience with an enterprise CRM or customer service application.
  • Ability to manage transactions through every stage of the renewal cycle
  • Experience negotiating complex multi-year services contracts

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY- Aptitude for learning from others, putting ego aside

BENEFITS:

  • Private Medical Insurance
  • Life and Disability Insurance
  • Business Travel Insurance
  • Relocation support
  • Company Canteen (high standard)
  • Flexible work hours and unlimited time off

PERKS:

  • Competitive pay and equity
  • Coaching and sponsorship to participate and speak at leading industry conferences
  • Ongoing professional education opportunities through internal & external workshops, including public speaking, language learning (English/French)
  • Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents.
  • Charitable contribution matching
  • Unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice
  • Corporate flats available for the first months of relocation and when you travel to different offices
  • Fully stocked kitchens
  • Team workouts
  • Meals & happy hours