Building Enterprise Leaders

Account Manager - SMB at Copper
San Francisco, CA, US
About Copper: 
Somewhere along the way, CRM got really hard to use. We’re changing that. Copper was built with three basic principles in mind: keep it simple, show what matters, and make it actionable. 

Copper is the No.1 crm for G Suite that’s recommended by Google. It works instantly through a seamless integration with G Suite, has a beautiful user experience, and is designed to help teams and businesses build long-lasting relationships. Copper services more than 12,000 paid businesses in more than 110 countries. 

What you'll do:
As an SMB Account Manager (SMB AM) you will be responsible for enabling our customers’ successful adoption of their CRM to drive renewals and expansion opportunities. The SMB AM is responsible for teaming with all aspects of the customer’s organization, which includes executives, sales, business development, legal, and others. You will hold a quota, but your commercial success starts and ends with our customers’ success. You will spend your days proactively driving customers’ desired outcomes through their use of CRM to achieve your revenue targets.

Retain & Grow Revenue Base
● Serve as the trusted point of contact for a portfolio of Copper customers, beginning from initial on-boarding to ongoing project success and subsequent renewals
● Proactively engage accounts based on potential to ensure the Copper offering is best leveraged, maximizing the value of Copper subscriptions.Work closely with the customer
marketing team to provide feedback on supplemental automated customer communication
● Work cohesively with the Professional Services team as needed to define customer project deliverables and customer’s ongoing service package needs

Position Deliverables
● Establish a “product coach” relationship with customers, handling overall responsibility for managing the commercial relationship, health, and risk, from end to end once the sale is made
● Establish relationships with key customer stakeholders to secure renewals, expansions, and drive further product adoption
● Monitor customer utilization trends and gives recommendations to Product development based off such, including doing regular customer ‘health checkups’
● Own pricing strategy, negotiation, and closing process of expansion and services packages
● Work with Professional Services to scope technical projects
● Work with customers to develop a success plan that outlines how Copper will be addressing their critical need both immediately and in the future that includes metrics for success

What you'll have:
● 2+ years in a customer facing role
● Ability to present CRM solutions in front of SMB executives
● Strong business acumen to identify how SMB customers can grow their revenues through the use of a CRM
● Experience in a quota carrying role
● Prior CRM sales / success / account management experience
● Ability to navigate at risk accounts to retain customers by solving their business needs

Bonus point: 
● Experience working in a renewals / expansion focused role a plus
● Experience using customer data / insights to identify opportunities for growth

Why Copper: 
  • Great team: Founded by successful veterans of Yahoo, Zynga, and eBay
  • Huge market: Disrupting a massive, growing $35+ billion market for crms
  • Funding: Raised $53M for our Series C from top-tier investors like Norwest Venture Partners
  • On a roll: In the last year our crm has been awarded: G2Crowd #1 in Customer Satisfaction Summer Rankings, Google Best New Tech Partner of the Year
  • Happy customers: Help thousands of small and medium-sized businesses be more successful. Just read our reviews
  • Impact: A fun, transparent, and exciting start-up culture that empowers its people to make a difference
  • Goodies: Awesome benefits, convenient SOMA location, beautiful office, catered breakfast/lunch/dinner, team outings, and more