Sendoso is looking for a talented director who will help shape our Customer Success team. The Director of Customer Success will lead and manage a team of Customer Success Managers focused on helping our customers to meet their business goals throughout their lifecycle. Collaborating with other teams within Sendoso will be critical to the success of this role.
The ideal candidate is someone with a background in customer success and a breadth of experience in leading teams. The candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment.
Responsible for ensuring the Customer Success team is hitting targets which positively impact both the customer and Sendoso.
- Building and managing a high performing team focused on renewal, retention and customer satisfaction
- Work closely with sales and product leadership to ensure teams coordinate efforts effectively
- Responsible for hiring, training and ramp-up of new team members
- Responsible for coaching, performance management, and career development of the team
- Contributes to the development of and implementation of Sendoso’s Customer Success program
- Implements and maintains best practices related to customer success
- Creates and manages customer success campaigns, projects, and tests
- Supports all tactical management functions
- Bachelor’s Degree or comparable experience
- 3-5 years of management experience
- 3-5 years of experience in high technology customer success
- Strong strategic thinker and problem solver
- Exceptional attention to detail
- Smart, thorough, and able to work independently
- Personable; able to work as a member of small team and effectively interact with peers and internal customers
- Proven ability to lead a team focused on various phases of the customer lifecycle
- Strong work ethic, desire to learn and be challenged, self-driven and motivated
- Motivated with an ability to create fun team building exercises and experiences to develop a team culture and drive performance
- Innovative with an ability to sell ideas internally in order to improve processes throughout the organization
- Familiarity with sales and customer applications such as Salesforce.com and ChurnZero
- Familiarity with SaaS products
WHO WE ARE
Sendoso is the world’s first Sending Platform (SP). The fully integrated solution solves sourcing, physical warehouse storage, inventory tracking, and ROI attribution problems so that businesses can send anything and personalize at scale. Founded in 2017, Sendoso is a privately held company headquartered in San Francisco, CA. To learn more, please visit www.sendoso.com.