Building Enterprise Leaders

Project Coordinator at Sendoso
Scottsdale, AZ, US

Overview:

Sendoso is seeking a highly ambitious individual who is equal parts creative and digitally savvy to manage the customer projects of a hyper growth SaaS company. The Project Manager is a customer facing role delivering ongoing project management, support, and guidance post-sale. You will focus on relationship building and proactive project management activities that in turn promote overall customer satisfaction, product adoption, and revenue growth. Your primary focus will be on identifying new project driven revenue opportunities from existing clients while maintaining new customer projects. The ideal candidate has a history of success interacting with customers while managing custom projects to suit individual business needs. 

Responsibilities:

Create and manage engagement ideas for customers (pre- and post-sale)

Support the Project Managers on idea generation, quoting, project management, and ordering

Own non-customer facing projects such as project tracking, project updates, warehouse communication, and process organization

Lead projects with the permission and supervision of the Project Manager 

Research vendors and unique gift items to add to the database 

Program management: Sendoso Direct, Sendoso Ideas

Report to the Manager of Project Management 

Skills and Competencies:

Project management

Customer oriented with a focus on quality and detail

Ability to interact and collaborate with key stakeholders within client organizations 

Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels 

Comfortable with presenting to clients, big and small, both in-person and virtually 

Ability to deliver results under pressure, work independently, and take ownership of assigned tasks 

Marketing and vendor management experience is a plus

Work Experience:

Experience in a client-facing role at a software company 

Proven track record of working with customers on projects 

Proven track record of meeting or exceeding performance goals and project deadlines

Experience with ordering large volumes of merchandise and swag items

Experience with Salesforce and project management tools

Who We Are:

At Sendoso, we recognize a universal desire to connect with customers on a profound and emotional level. We’re on a mission to help organizations rise above the noise by eradicating spam and inspiring people in exceptional ways. Sendoso is a venture funded SaaS company with offices in San Francisco and Scottsdale. We are a cloud-based engagement platform that gives companies the ability to send direct mail, eGifts, wine, company swag, handwritten notes, welcome kits, and custom gifts. Sendoso automates delivery/fulfillment, simplifies ROI reporting, intelligently suggests recipients, and includes seamless integrations into Salesforce, Marketo, Engagio, SalesLoft, Eloqua, LinkedIn, Pardot, and many others. We offer competitive compensation, including health, dental, and vision benefits. Sendoso team members enjoy perks such as free snacks, monthly outings, and unlimited PTO -- but more importantly, every employee has a vital role in the growth and success of the company.