Building Enterprise Leaders

Renewals Operations Manager at Sendoso
San Francisco, CA, US

Sendoso is 

World’s first Sending Platform[™]

Source, Store, Ship and Track anything you ever need to send.

Loved and adored: see what our users say

Why Sendoso? 

Fact # 1: Corporate Gifting is a $125B market. 

Fact # 2: No one reads marketing emails any more. Online ads are becoming increasingly ineffective and cost-prohibitive.

Fact # 3: In the world of “mega-phone marketing”, direct mail is the most effective channel.

Sendoso helps personalize at scale. We source, warehouse, and manage company swag, customer gifts, eGifts, printed collateral, and provide instant access to send -- all with a click of a button. That means massively scalable data pipelines, platform intelligence using ML/AI, robust integrations, third-party logistics and workflow automation. With customers like AWS, Google, Capital One, Nasdaq and many many more, we have clear product-market fit. And are growing rapidly. Our ambition doesn't stop there. We are building a platform to source, store, ship and track literally anything you ever need to send.

Create Massive Impact 

At Sendoso, 

you will have massive impact: you will define product strategy, and translate big ideas into experiences that delight. 

you will create gorgeous products that surprise + delight users, drive outcomes for our customers.

you will take continue to build out a team of amazing product managers and product associates.

Renewals Operations Manager

Sendoso is seeking a talented and passionate Renewals Operations Manager to join our Business Operations team. The Renewals Operations Manager will be a centralized point of contact for Customer Success, Sales, Account Strategy, and Finance teams. This individual will be responsible for analyzing upcoming customer renewals, license utilization, and managing data within Salesforce. This individual will also assist in providing reporting and dashboarding to measure performance within the Customer Success team and the broader company. This position is based in our San Francisco office.

Role ๐Ÿ‘ฉ๐Ÿฝ‍๐Ÿ’ป๐Ÿ‘จ‍๐Ÿ’ป

Own, drive, and manage the renewals process in collaboration with the Customer Success and Growth teams

Develop and document best practices and processes for the entire team to utilize around the renewal process

Become an SME on all CSM-leveraged systems, processes, initiatives, reporting and dashboards

Track and manage contract information within Salesforce and Churnzero to ensure accuracy and completeness

You are:

You have:

Develop reports and dashboards to maintain an accurate forecast of upcoming renewals and monitor historical performance

Report on key indicators, drivers and trends for the business on a monthly and quarterly basis, performing ad-hoc analyses as needed

Provide executive management with complete visibility to renewals and solicit executive involvement as required

Detail and process oriented. 

Proficient in MS Excel and Salesforce

Proactive, results oriented and able to learn quickly

Analytical, metrics-driven, and able to identify opportunities for improvement

5 to 7 years of experience

Bachelor’s degree 

Customer Success and SaaS experience 

Experience working in a startup

Excellent communication skills