Building Enterprise Leaders

Solutions Consultant - US and EMEA Market (with Night Allowance) at Workato
Singapore

We are looking for an exceptional Solutions Consultant to join our growing team. In this role, you will be responsible for helping our clients empower their employees, serve their customers, and build solutions for their businesses.

Requirements

Technical Skills

    Background in information systems, computing, engineering or equivalent industry experience preferred.

    Have 3-5 years of experience in similar role

    Technical background or a good understanding of technology and industry trends, especially in the app integration space

    Strong working knowledge with APIs - RESTful

    Sound knowledge of Data Structure - JSON

    1-2 years of coding experience

    Sound knowledge of any RDBMS

    Knowledge of SOAP/XML is a plus

    Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

Soft Skills

    Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

    Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

    Ability to effectively prioritize tasks and manage time, even under high-pressure situations

    Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

    Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

    Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Responsibilities

    Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.

    Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.

    Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering

    Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK

    Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements

    Accelerate development for roadmap features to address specific customer requirements

    Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

    Prioritize and deliver outstanding customer service experience to Workato customers

Why Workato?

At Workato, all full-time permanent employees will have the following Benefits.

        Travel opportunities to US Mountain View HQ / other US and Europe offices

        Significant Night Allowance
        Monday-Thursday Dinner Allowance
        Friday Work From Home

        Long-term prospects for a professional career

        Flexible Work culture

        Workato Stock Options at one of Silicon Valley’s fastest-growing startups

        Pantry stocked with healthy snacks and drinks

        Twice a week Team Lunch at work

        Free GP consultation and other Medical benefits

        Discount on Gym Membership

        Referral Bonus (customer / employee)

        Performance Bonus (variable)

        Company-sponsored team building events