Building Enterprise Leaders

Senior Business Systems Analyst at MobileIron
Mountain View, CA, US
MobileIron is on the cutting edge of the mobile revolution. Think about how important your phone is – mobile devices are becoming increasingly critical for employees to be productive at work. This has left companies struggling to keep those devices secure while enabling access to company information and preserving employee privacy and positive user experience. More and more companies are now turning to Enterprise Mobility Management software to assist them with that priority. Thousands of organizations have selected MobileIron as the platform for their mobile strategies. In fact, MobileIron is the leading standalone EMM vendor in the 2017 Gartner Magic Quadrant and has been recognized as a Leader for 7 consecutive years.

Are you excited by cloud, security, and mobile? We are looking for passionate people to help us build the next chapter of MobileIron. Join us as we scale to meet the needs of our rapidly growing customer base.

What you’ll be doing…

As Senior Business Systems Analyst, you will be responsible for creating and delivering value by automating and supporting the business applications that support our explosive business growth. The main responsibility of this position is to partner directly with our Sales and Marketing business users to understand existing processes and new business requirements, and help them automate the processes on the Salesforce.com platform. The primary applications you will be working with are Salesforce.com and Dell Boomi. This is a challenging role, and you will get to automate key business processes that will ensure meet our aggressive business growth. You will be part of the business applications team that will make sure to build the business applications infrastructure for internal users, customers, partners and prospects.

What you've done...

Meet with business leaders, decision makers, systems owners, and end users to define business requirements, and systems goals
Facilitate discussions among business owners to understand problem statements and gather requirements
Implement the new business processes and improve the existing ones
Lead, deliver, and support small to mid-size projects specifically on Salesforce.com platform
Build new integrations and update existing integrations by leveraging Dell Boomi’s platform
Interact with cross functional business units to define requirements and understand the systems downstream changes
Develop the functional and high level technical design document for new business requirements and deliver to our internal development group or vendor consultants
Be proactive in responding business users questions or issues
Negotiate priorities and set the right expectations of your deliverables with business users
Document business process flows and requirements
Work closely with business cross-functional team to understand their processes
Work closely with Architect and Salesforce development team to define and implement the solutions as part of sprint delivery cycles
Make configuration enhancements on Salesforce platform per business requirements
Assist in creating reports and dashboard for business users
Identify test criteria and test new functionality/enhancements
Provide training to end users
Who you are...

5 years of experience as a Business Systems Analyst with minimum 2 year experience as a Salesforce.com administrator
5 years of diversified IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
3 years of experience working on integration with Salesforce using Dell Boomi or similar platform
Nice to have experience with:
Apttus Quote-to-Cash
Salesforce Certifications
Experience on data analysis
Domo or Tableau analytics
Strong Knowledge of:
Salesforce.com CRM software solutions and releases
Integration through Dell Boomi or similar platform
System and software quality assurance best practices and methodologies
Order management and partner relationship management processes
Flexible and adaptable in regards to learning and understanding new technologies
Excellent written and oral communication skills
Proven problem-solving, analytical and investigative skills
Ability to conduct research into software-related issues and products
Highly self-motivated and directed by being a great team player
Keen attention to details
Ability to effectively prioritize and execute tasks in a high-pressure environment
Degree in MIS or relevant business experience