Building Enterprise Leaders

Contractor - HelpDesk Specialist at MobileIron
Mountain View, CA, US
MobileIron is on the cutting edge of the mobile revolution. Think about how important your phone is – mobile devices are becoming increasingly critical for employees to be productive at work. This has left companies struggling to keep those devices secure while enabling access to company information and preserving employee privacy and positive user experience. More and more companies are now turning to Enterprise Mobility Management software to assist them with that priority. Thousands of organizations have selected MobileIron as the platform for their mobile strategies. In fact, MobileIron is the leading standalone EMM vendor in the 2017 Gartner Magic Quadrant and has been recognized as a Leader for 7 consecutive years.

Are you excited by cloud, security, and mobile? We are looking for passionate people to help us build the next chapter of MobileIron. Join us as we scale to meet the needs of our rapidly growing customer base. The Service Desk analyst role is a 6 months contract with a potential to convert full time..

Responsibilities:

Diagnose, troubleshoot, and resolve software and hardware problems on desktops, laptops, printers, and mobile devices (Android and iOS)
Provide desktop support services for both local and remote employees
Track support work done and project progress in helpdesk ticketing system
Install and configure desktops, laptops, IP desk phones and mobile devices
Set up user accounts in Active Directory and hosted service providers
Help document IT processes, procedures, and practices.
Procurement of IT hardware and software assets as well as fulfill end-user purchase requests.
Organize and sort IT storage areas
Other duties as assigned
Be available to participate in 24/7 On-Call support rotation.
Qualifications:

3-5 years of HelpDesk Support in a multi-OS environment.
Experience with supporting remote users (Globally)
Experience and understanding of the Windows and Mac OSX operating systems
Experience and understanding of the Android and iOS mobile platforms
Understanding of SaaS platforms, such as Google Apps, and WebEx
Strong understanding of Office 365 and Exchange
Advanced understanding of Microsoft Active Directory
Advanced understanding with PC and Mac imaging and deployment technologies.
Strong knowledge of Microsoft Office and Mac Office.
Basic knowledge of IP phone systems
Strong interpersonal and communication skills; capable of explaining and documenting procedures in writing and verbally.
Good analytical and problem-solving skills.
Ability to multi-task and manage multiple priorities
Ability to work independently with minimal supervision.
Enthusiasm and eagerness to learn
Ability to lift and carry equipment weighing up to 50 lbs.