Contractor - Senior Business Systems Analyst at MobileIron
Mountain View, CA, US
MobileIron is on the cutting edge of the mobile revolution. Think about how important your phone is – mobile devices are becoming increasingly critical for employees to be productive at work. This has left companies struggling to keep those devices secure while enabling access to company information and preserving employee privacy and positive user experience. More and more companies are now turning to Enterprise Mobility Management software to assist them with that priority. Thousands of organizations have selected MobileIron as the platform for their mobile strategies. In fact, MobileIron is the leading standalone EMM vendor in the 2017 Gartner Magic Quadrant and has been recognized as a Leader for 7 consecutive years.
Are you excited by cloud, security, and mobile? We are looking for passionate people to help us build the next chapter of MobileIron. Join us as we scale to meet the needs of our rapidly growing customer base.
This candidate will be member of Enterprise Applications team and duration of contract is 6 months. The team collaborates with MobileIron business stakeholders to translate complex business requirements into sustainable solutions, and processes, and continuously improve upon them to align, enhance, and innovate as the business climate changes at MobileIron.
This position is responsible for supporting the business applications used by our internal customers (Sales, Renewals, Finance, Marketing, Customer Success, Product Engg, Partner Relation, and Ecosystem Development). The position owns end to end delivery of feature enhancements. This position works with our business users to enhance and update our cloud applications to automate our business. Primary applications for this position are Salesforce.com, and Salesforce Partner Community. Other applications the position may get hands on experience are Apttus and Boomi.
What you’ll be doing…
Work with the team of Senior Business Analysts, Business Process Owners and End Users to define business requirements and systems enhancements
Work with the team on several projects specifically on Salesforce.com platform including Partner Community.
Document business process flows and requirements
Make configuration enhancements to the applications per business requirements
Identify test criteria and test new functionality/enhancements
Work with development team on business requirements from users and own the end to end delivery of those requirements.
Provide 2nd tier support for customer requests/issues and investigate issues related to Partner community.
Assist in creating reports and dashboard for users
Provide training to end users
Who you are…
Strong knowledge of system and software quality assurance best practices and methodologies
Flexible and adaptable in regards to learning and understanding new technologies
Excellent written and oral communication skills
Excellent interpersonal skills
Excellent problem-solving, analytical and investigative skills
Ability to conduct research into software-related issues and products
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
What you have done…
Degree in MIS or relevant business experience
Minimum of 8 yr. of industry experience
Minimum of 3 yr. business systems experience in Salesforce Partner Community
Strong Salesforce Sales/Service Cloud functional and configuration knowledge
Knowledge of Channel sales model e.g. deal registration process, distributor-reseller relationship.
Apttus CPQ experience is a plus