Building Enterprise Leaders

Service Delivery Manager at Modo Labs
United States of America

Do you know how to keep clients happy? Are you passionate about helping customers get the most out of their mobile opportunities?

 

Modo Labs is looking for you: an organized, smart, and creative person with great communication skills to join our Client Services team as a Service Delivery Manager. This is a highly visible full-tim front-line role where you can interact daily with our great customers and all of the awesome teams at Modo.

 

An interest in mobile technology is a bonus, as is previous experience working with technical leaders – along with a willingness to learn, to work hard, and to be flexible.

 

Position Responsibilities

 

Educate customers on new product features and upgrade opportunities

Gather feedback from customers to ensure continuous improvement of our products

Answers questions related to our solutions

Keep projects organized and on-track

Help us document new processes as we grow

Train customers on products and features

Advocate for a great experience for our users

Desired Skills and Experience

 

Qualifications and Experience:

 

Must be eligible to work in the United States

Ability to understand mobile product solutions

Must be detail-oriented, organized, and self-motivated

Ability to work collaboratively with our team members

Pluses:

 

Several years experience with web-based or mobile application technology

Previous experience in consulting, account management, project management, or other customer-facing role

Experience within a start-up company

BS or MS in Business, Management, or related field

Job Type: Full-time